How can I reach you with more questions ?
Use our Contact page, or chat with us live using the chat bubble in the corner of the site.
What if I ordered the wrong shade?
No worries - check out Return and Refund Policy for details on exchanges.
I already have an account - how do I sign in?
Use the "Sign In" link in our top menu to access your existing account.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Do you offer next day shipping?
Yes! Orders placed by 2PM(EST) ship same day/next day within the USA. We also offer worldwide shipping -international delivery typically takes longer due to customs processing.
How do you track my order?
You'll receive a tracking number by email as soon as your order ships.
How do I care for my extensions?
Check out our Care Instructions page for washing, styling, and storage tips to keep your extensions looking luxurious longer.
What is a Pro Pricing?
Pro Pricing is our special wholesale pricing for licensed hairstylists. Apply through the "Apply for Pro Pricing " link in our menu, and we'll review your application.
How do I know which shade to order
Check out our Hair Extension Shade Guide, available right on our homepage - it'll help you match your extensions to your natural hair color.